Kurumsal | Açık Sınıf Microsoft Dynamics CRM 2016 Application


Bu eğitimle, katılımcıların Microsoft Dynamics CRM 2016 Application modülünde yetkinlik kazanması amaçlanmaktadır.

1.   80667AE: Introduction to Microsoft Dynamics CRM Online 

·         Create, find, and update records within Microsoft Dynamics CRM.

·         Navigate Microsoft Dynamics CRM to interact with and find data.

·         Explain the different approaches to interact with Microsoft Dynamics CRM.

·         Describe and interact with the three primary modules.

·         Visualize, export, and import data

2. 80727AE: Sales and Marketing Management in Microsoft Dynamics CRM 2016

·         Explore the default sales management functionality within Microsoft Dynamics CRM

·         Guidance on the opportunity process flow

·         Maintain lead record management

·         Configure the product catalog

·         Explain the sales ordering process

·         Walk through the creation of metrics and goals within sales management

·         Provide an overview of sales analysis and its business impact on an organization

 3. 80726AE: Customer Service in Microsoft Dynamics CRM 2016

·         Walk through the process of working with customers, including timely and cost effective resolutions to customer issues

·         Explore the main components of working with cases including converting cases from activity records

·         Examine the process of creating, modifying, and publishing knowledge base articles

·         Demonstrate how to add cases and activities to queues, as well as differences between system and personal queues

·         Define types of Service Level Agreements and discover the differences

·         Demonstrate the creation and maintenance of entitlement templates

·         Identify the role and importance of the service activity scheduling engine and the scheduling process

·         Explore the features of the Multi-Stream Dashboards

·         Discuss components of the Unified Service Desk and Integration Agent Desktop

·         Discover the benefits of PowerBI service dashboards

·         Introduce and explore FieldOne

·         Discuss the benefits of the Voice of the Customer functionality

  • Katılım Sertifikası
  • Uluslarası Vendor Sertifikası (Bu alandaki yetkinliğinizi uluslararası sertifikalarla belgelemek için yetkili sınav merkezlerinde sınava katılabilirsiniz. Böylece uluslararası geçerli sertifika sahibi olabilirsiniz.)

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Eğitimler, sektör deneyimli danışmanlar tarafından verilmektedir.

Microsoft Dynamics CRM 2016 Application
Modül Adı Eğitim Tarihi Kontenjan Gün
Microsoft Dynamics CRM Application 26.06.2017 - 30.06.2017 10 5