Kurumsal | Açık Sınıf Microsoft Dynamics CRM 2016 Application


Bu eğitimle, katılımcıların Microsoft Dynamics CRM 2016 Application modülünde yetkinlik kazanması amaçlanmaktadır.

1.   80667AE: Introduction to Microsoft Dynamics CRM Online 

·         Create, find, and update records within Microsoft Dynamics CRM.

·         Navigate Microsoft Dynamics CRM to interact with and find data.

·         Explain the different approaches to interact with Microsoft Dynamics CRM.

·         Describe and interact with the three primary modules.

·         Visualize, export, and import data

2. 80727AE: Sales and Marketing Management in Microsoft Dynamics CRM 2016

·         Explore the default sales management functionality within Microsoft Dynamics CRM

·         Guidance on the opportunity process flow

·         Maintain lead record management

·         Configure the product catalog

·         Explain the sales ordering process

·         Walk through the creation of metrics and goals within sales management

·         Provide an overview of sales analysis and its business impact on an organization

 3. 80726AE: Customer Service in Microsoft Dynamics CRM 2016

·         Walk through the process of working with customers, including timely and cost effective resolutions to customer issues

·         Explore the main components of working with cases including converting cases from activity records

·         Examine the process of creating, modifying, and publishing knowledge base articles

·         Demonstrate how to add cases and activities to queues, as well as differences between system and personal queues

·         Define types of Service Level Agreements and discover the differences

·         Demonstrate the creation and maintenance of entitlement templates

·         Identify the role and importance of the service activity scheduling engine and the scheduling process

·         Explore the features of the Multi-Stream Dashboards

·         Discuss components of the Unified Service Desk and Integration Agent Desktop

·         Discover the benefits of PowerBI service dashboards

·         Introduce and explore FieldOne

·         Discuss the benefits of the Voice of the Customer functionality

Bu eğitimi alan katılımcılara “Bahçeşehir Üniversitesi - Wissen Akademie Katılım Sertifikası” verilecektir. Bu alandaki yetkinliğinizi uluslararası sertifikalarla belgelemek için, Microsoft’un ilgili sınavlarına girebilirsiniz.

Eğitimler, sektör deneyimli danışmanlar tarafından verilmektedir.

Microsoft Dynamics CRM 2016 Application
Modül Adı Eğitim Tarihi Kontenjan Gün
Microsoft Dynamics CRM Application 17-04-2017 - 21-04-2017 10 5